Return & Refund Policy

Last Updated: September 22, 2026

We want you to feel confident shopping at Belliora.

Eligible items may be returned within 30 days of delivery, subject to the conditions below.

The FTC advises consumers to review a seller's return terms, including the return window, who pays return shipping, and whether any special restrictions apply.

30-Day Return Window

You may request a return within:

30 days after delivery

To begin a return, contact:

dingshida2026@outlook.com

Please include:

Order number
Name
Item you wish to return
Reason for the return
Photos or video if the product is defective, damaged, or incorrect

Do not send an item back before receiving return instructions.

Return Eligibility

To qualify for a standard return, the item should generally be:

Unworn
Unwashed
Unused
Free from stains, odors, makeup, deodorant, perfume, or other signs of wear
In substantially original condition
Returned with original tags where applicable
Returned with original accessories where applicable

Trying on clothing for fit is generally acceptable as long as the item is not otherwise used or damaged.

Items That May Not Be Eligible for Return

Unless required otherwise by applicable law, the following may not qualify for return:

Items returned more than 30 days after delivery
Items that have been worn
Items that have been washed
Items damaged after delivery through misuse
Items with removed or damaged hygiene seals
Personalized or customized merchandise
Gift cards
Final Sale items clearly identified as non-returnable before purchase
Certain intimate or hygiene-sensitive items where return restrictions were clearly disclosed

Your rights regarding defective, damaged, or incorrectly supplied merchandise are not affected by a voluntary return restriction where applicable law provides otherwise.

Size or Fit Issues

Please review the size information provided on the product page before ordering.

If an item does not fit and otherwise satisfies our return conditions, you may request a return within the applicable 30-day period.

For ordinary size or fit returns, return shipping costs may be the customer's responsibility.

Color Differences

Product colors may appear slightly different depending on:

Screen settings
Device display
Lighting
Photography

Minor color variation alone may not constitute a product defect.

This does not affect your rights where an item is materially different from its description.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

Damaged
Defective
Incorrect
Missing an item or component

please contact us promptly at:

dingshida2026@outlook.com

Include your order number and clear photos or video showing the issue.

After reviewing the claim, we may provide an appropriate remedy such as:

Replacement
Refund
Other appropriate resolution

depending on the circumstances and applicable law.

Return Shipping Costs

For returns caused by a change of mind, sizing preference, or similar non-defect reason, the customer is generally responsible for return shipping costs unless otherwise stated.

If we sent the wrong product or the item arrived materially damaged or defective, we will handle the matter according to applicable law and the circumstances of the claim.

Return Address

Do not return products to our company address unless we specifically instruct you to do so.

Our business address may not be our return processing facility.

Contact:

dingshida2026@outlook.com

to receive the correct return instructions.

Refund Processing

Once an eligible return has been received and inspected, we will notify you of the return status.

Approved refunds will generally be issued to the original payment method.

Please allow additional time for your:

Bank
Credit card issuer
Payment processor

to post the refund.

Original Shipping Charges

Original shipping charges may be non-refundable for ordinary voluntary returns, except where required by applicable law or where the return results from our error.

Partial Refunds

A partial refund may be considered where permitted by law if returned merchandise shows:

Signs of use
Missing parts
Damage not caused by us
Reduced value due to customer handling
Exchanges

Exchanges are subject to stock availability.

The fastest process may sometimes be to return an eligible item and place a new order.

Please contact customer service before sending merchandise back.

Sale Items

Sale items may generally be returned under the same return conditions unless they were clearly marked Final Sale before purchase.

Final Sale restrictions do not override rights that cannot legally be waived.